Find the AI in the customer journey
CodeSensor and AgentSensor inventory the models and agents your applications are built on in an AI Bill of Materials, and Shadow AI shows which AI services your teams use, from your connected SIEM.
HGS helps leading brands put AI to work across customer experience and operations. Since 2024, HGS and Cranium AI have paired that digital-first, global delivery with Cranium’s AI security and governance platform, so the AI your customers meet is visible, governed and secure.
HGS brings the customer-experience expertise and the people to deliver it. Cranium brings the platform that proves the AI behind it can be trusted.
CodeSensor and AgentSensor inventory the models and agents your applications are built on in an AI Bill of Materials, and Shadow AI shows which AI services your teams use, from your connected SIEM.
Guardian inspects the traffic between each application and its model. Sessions, events and every signal triggered are on the record, with nothing in the request path in Listen mode.
Profiles decide which signals matter — PII, PHI and PCI, secrets, jailbreaks, prompt leaking — and what happens to each: block, modify or pass.
In Enforce mode Guardian sits in line and acts on prompts and responses before they land. Arena red teams the model before launch, so weaknesses surface in testing, not in a customer conversation.
Trace explains every verdict from deterministic, purpose-built classifiers, and AI Cards carry the evidence, mapped to the EU AI Act, NIST AI RMF and ISO 42001.
One team for the program, one platform for the proof.
HGS works with you on AI governance, risk, maturity and compliance across your customer-experience programs.
Cranium discovers, observes, governs, secures and proves the AI those programs run on.
Delivery and evidence stay in step as models, vendors and regulations change, not once a year.
A strategic partnership announced on March 12, 2024 that combines Cranium AI’s AI security and governance platform with HGS’s digital-first approach and global delivery, so organizations get end-to-end AI trustworthiness, cybersecurity and risk solutions.
HGS brings customer experience, digital transformation and business process management expertise, along with services that span AI governance, risk assessments, maturity and compliance.
Cranium ONE, the AI security and governance platform. It runs the AI Trust Loop — Discover, Observe, Govern, Secure and Prove — across every model, agent and vendor, and produces AI Cards as evidence for clients and regulators.
Enterprises putting AI into customer experience and operations that need that AI to be visible, governed and secure, with evidence they can show clients and regulators.
Talk to your HGS team, or book a demo with Cranium AI and we will bring HGS into the conversation.
See how Cranium AI discovers, observes, governs, secures and proves the AI behind your customer experience — with HGS delivering at scale.
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