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01 Careers at Cranium · Customer Success & Services

Associate Program Manager

Plan, coordinate and execute the programs that keep our customers moving — and grow into the person who demos the platform.

HYBRID · NYC METRO PREFERRED FULL TIME 1–4 YEARS EXPERIENCE
02 Why we’re hiring

Our vision is to secure the AI revolution.

Cranium secures the AI revolution through an award-winning AI Security and AI Governance platform that supports organizations of all sizes across their entire AI supply chain — from AI entry through runtime. The platform helps teams identify, manage and mitigate AI-related risks to ensure security, compliance and responsible innovation. We’re powered by “Craniacs”: a team committed to redefining the standard for AI excellence.

03 About the role

What you’ll do.

As an Associate Program Manager, you will play a vital role in planning, coordinating and executing programs that align with Cranium’s goals and strategic vision. This role is ideal for early-career professionals who are organized, adaptable and eager to make an impact in a fast-growing field.

You will work cross-functionally across teams, assisting in managing projects, tracking progress and ensuring program deliverables are met. This position is an excellent opportunity to grow your career in program management within the dynamic realm of AI security.

Drive our managed program offerings for platform clients — including working with client vendors to enable the creation and delivery of vendor AI Cards.

Assist in customer onboarding, ensuring a smooth implementation of our solution and driving initial customer success.

Work with the Customer Success team to support ongoing customer engagement, troubleshoot issues and provide guidance on best practices.

Collaborate with the Services team to support delivery projects, helping customers achieve their AI security and compliance goals.

Contribute to operational activities, keeping internal processes and customer engagements running smoothly.

Grow into delivering product demos and technical presentations to prospective customers, showcasing the capabilities of Cranium’s platform.

04 What we look for

What you’ll bring.

Required

1–4 years of experience in program management, operations or a related field.

Strong organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment.

Excellent written and verbal communication skills, including the ability to present information clearly to diverse audiences.

Proficiency in project management tools (Asana, SmartSuite or similar) and familiarity with the MS Office Suite.

A proactive, problem-solving mindset — eager to take initiative and drive results.

A passion for technology and innovation, with an interest in AI and cybersecurity.

East-coast US (NYC Metro) preferred.

Nice to have

Bachelor’s degree in business, project management or a related field.

Experience with process improvement or documentation creation.

Familiarity with AI/ML concepts, or a willingness to learn about AI security.

Technologies we use

Azure DevOps SmartSuite MS Office Suite Teams
05 What we offer

Benefits built to support you.

A chance to make a real contribution to the future of AI, alongside impossibly talented people who share the mission. Our biggest asset is inclusion — a diverse community is how we succeed.

Competitive salary & equity

Earn a competitive salary and own a real stake in Cranium through equity.

Comprehensive insurance

Market-leading health, dental and vision coverage for you and your dependents.

Flexible time off & family leave

A flexible time-off policy, plus paid parental and family leave when you need it.

Education reimbursement

An individual learning budget — lifelong learning is one of our values, not a perk.

401(k) retirement plan

A 401(k) program to help you save for the future, set up whenever you’re ready.

The Craniacs

A multidisciplinary team that plays nice, ships hard and has a lot of fun doing it.

06 Ready when you are

Come build it with us.

Send your resume and a line about why this role — no cover-letter theatrics required. We read every one.